#17933 | 2020-10-08 Roskilde, Denmark

Service Desk Supporter

For a financial client, we are looking for a Service Desk Supporter.

As a service desk supporter, your primary tasks are to support the employees in the financial institutions and their IT-department.

Furthermore, the job includes:
  • Motivation, dedication and active participation as a team player
  • Knowledge sharing with your colleagues in the department and the rest of the organisation
  • Solving and coordinating both simple and complex cases
  • Cooperation with colleagues at the client and their external suppliers
  • Continuously follow-up on ongoing cases
  • Initiating innovative and optimizing solutions

Furthermore, we would like you to have:
  • A theoretical education within IT
  • Minimum 2 years former experience from a similar support job
  • Solid technical know-how about ITSM tool, Windows, Office, SharePoint, logon- and network problems, profiles, print set up, Citrix and remote workplaces etc.
  • Able to work concentrated in an open workspace and from home
  • Good communication skills both in Danish and English (written and oral)

Basic acquaintance with ITIL is considered as an advantage but is not required. You will be given the opportunity to be ITIL-certified together with other relevant educations.

Start: 02. November 2020
Duration: 30. April 2021
Work location: Roskilde, Denmark
Requirements: Min. 5 years of professional IT experience.
Job type: Freelance

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