#14933 | 2019-10-09 Southern Region, Jutland, Denmark

IT-Supporter

For the client we are looking for an experienced IT-Supporter. The purpose of this role is to act at the call-center for affected users and provide the necessary support and remedies to allow the users to work on the new system.

Task:
  • End-user support, receiving calls, ad-hoc cases or going to the user’s desks
  • Registration of cases, to help the team prepare for future actions
  • Assist users in correcting any issues with access, applications etc.
  • Logging of work, incidents and requests created for users
  • Follow up and escalation of issues to management
  • Assist users with copying data from old environment to new

Requirements:
  • Fluent English and Danish written and speech
  • Basic knowledge of Citrix and the underlying infrastructure
  • Basic knowledge of ITIL and Service-Now
  • Experience with end-user support
  • Organized and team player
  • Experienced with SAP
  • Experience with Excel to complete logging etc.


Start: ASAP
Duration: 1 month, with the possibility of extension to +1 month.
Work location: Southern Region, Jutland
Requirements: Min. 5 years of professional IT experience.
Job type: Freelance

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