• Support for end- and super-users
  • Ensuring that Incident, SR, Problem, Change&Release Management are done as agreed in the contract with MDIT and in compliance with the agreed KPIs.
  • Application support for the business super users, for questions and issues, which require deeper application insight, since they are not a part of the operational maintenance procedures.
  • Service Level Agreement (SLA) follow-up and KPI reporting
  • Regular application status reporting to the MDIT Vendor/Service Manager
  • Qualifying Change Request impacts together with the relevant Business Architect
  • Release planning in coordination with the MDIT Vendor/Service Manager and the relevant Business Architect
  • Draft and define a release plan for system improvements (notes, support packages, changes requests, planned add-ons etc.)
  • Ensure that any technical dependencies are incorporated in the release plan
  • Qualify content of notes and support packages
  • Participate in required updates of the systems
  • Manage implementation of updates (in close coordination with the Vendor/Service Manager who decides if a note or a support package should be added or not)
  • Perform application testing
  • Ensure sufficient QA from an application perspective
  • Dialog with application SW vendor and coordination of any issues escalated to the SW vendor

Technology: SharePoint
Years of experience: 8-10 years
Terms: 2-3 days a week for about 2 months

Start: Nu
Varighed: 2-3 days pr week for about 2 months
Arbejdssted: København
Krav: Min. fem års professionel IT-erhvervserfaring.


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