Enhancement of Operational Production monitoring, alert analyzing, transition, transformation, change management, documentation.
The consultant will have overall responsibility for driving the enhancement in monitoring of incidents from different tools (Primarily Tivoli Enterprise Console and Omnibus) and find lasting solutions and ensure utmost service to the business
You will operate and develop reporting, which makes sense and which could help to identify trends in our monitoring and takes the necessary measures to find and enhance monitoring.
Your tasks will include, but are not limited to:
- Drive and participate in improving Monitoring.
- Comply with and develop KPIs for Monitoring
- Participate in projects regarding Monitoring
- Dialogue and meetings with stakeholders and management regarding Monitoring
- Good understanding of and are used to work in an IT Operational environment.
- Certified in ITIL v3 and works according to ITIL.
- Very skilled in Tivoli Enterprise Console, skilled in Remedy v. 8.x, Excel and used to work with workflow diagrams and preferable also Crystal Reports.
- Proactive attitude, are enthusiastic with a high drive and takes challenges with a smile.
Min. fem års professionel IT-erhvervserfaring.