On behalf on our financial client we are looking for an Process Analyst for Change Management and Release and Deployment process.
The position as Process Analyst for Change Management and Release and Deployment process are focused on supporting the Process Owners in implementing, improving, maintaining and supporting the process in Infrastructure & Operation and Business IT Areas with focus on that the process are fit for purpose, supported by good tools, well-known by the users, measureable and supports the service provisions related to the process.
Processes, People and Products (tools) are keys for delivering services to our internal partners/customers.
Change Management and Release and Deployment processes are used to efficiently plan, build, test and deploy changes to the live environment. This should be done in a controlled manner with minimal unpredicted impact on the produc-tion services, operations and support organization.
The processes must be aligned to fit the Business needs, and must enable a sound foundation for the Service providers to deliver new or changed functionality required by the business while protecting the integrity of existing services.
The goal for IT Service Management processes is to provide a transparent, mature and compliant process framework based on ITIL v3, consisting of fit-for-purpose processes.
The purpose for all processes is to ensure unified and standardized ways of per-forming daily operations by the Service providers and to bring value through the entire value chain.
As a Process Analyst you will drive continues actions to ensure effectiveness and efficiency of Change Management and Release and Deployment together with the Process Owners and the executing areas and manage agreed activities within the following areas:
- Managing process and tool requirement and process design specifications in-cluding stakeholder management
- Test of changes to processes and tools
- Testing of changes to IT Service Management tool (mainly BMC/Remedy and Report tools) including process
- Preparing of training material, work instructions and process documents
- Conducting training, surveys, interviews and analyzing KPI reports
- Creating and maintain communication plans and material
- Support to IT Change Management process owner team and executing process roles
- SPOC for Mail and question regarding CM and Support to all stakeholders
You are able to work in an “ever changing world” where demands change based on Business needs across organizations. You work with a good understanding of the organisation and act naturally and efficiently at all levels, respecting business and cultural differences.
You to have a solid knowledge of ITIL v3 framework with focus on Change Management and Release and Deployment and the interfacing processes.
We expect you are a team player, service minded, you have good communication and cooperation skills, as well as a positive open mind. Start:
12. December 2016
1. Februar 2018
Min. fem års professionel IT-erhvervserfaring.