Senior Program/Project Manager
The Program/Project Manager will be responsible for driving several tracks, both IT and business related.
There are mainly 2 IT tracks and 2 Business tracks, all will have their own project Manager:
Customer Account Project:
Establish platform functionality to present selected client data to clients.
Allow editing/updates to certain data elements
Provide for the ability to read CRM data and expose in the platform and subsequently save changes and new data in CRM
Provide a document upload function able to scan quality (e.g. ID3 validation of passport). Store documents in CRM
Robotics project: (Based on UIPath)
Design process flow
Build robotics functions monitoring client data in CRM for changes or missing data elements
Build risk model in CRM with relevant alerts on risk levels (prio & severity)
Build capacity/production planning tools allowing for planned client data reviews.
Design notifications to clients requesting them to visit MyAccount to update to client data (align with Marketing, communication and Comercial)
Further more there will be 2 Business tracks, also with own Project manager, but the Program/Project Manager will support this person
Build teams project:
Design operating model with KPPIs, functional resp. mgmt. structure, HR support,
Hire, train & maintain resources in Prague & India
Engage external support:
Provide RFP and evaluate clients accordingly. Provide a decision for external support provider
Provide for physical set-up (connections, instructions, training and equipment)
Follow-up on quality, MI and progress
Strong Program and Project Management skills
Experience with driving Agile IT projects
Experience with driving critical Business projects
Handling multiple stakeholders
Experinence in projects within the finance sector
Nice to have:
Experience with projects related to Robotics, RFPs, Customer data projects etc.
Duration: 9-12 month
Work location: Copenhagen, Denmark
Requirements: Min. 5 years of professional IT experience.
Job type: Freelance