#10323 | 2018-01-08 Copenhagen, Denmark

IT Business Analyst

We are starting up a new cross functional project “Customer Engagement Hub” to streamline how we handle customer service and sales. We want to optimize how we communicate with our customers.

Hence a new Call center solution, Telephone system, Chat integration, Chatbot, Knowledge center combined with AI and Data Science so we can monitor and make sure we automate this as much as possible.

There is also a lot of integrations with our Sitecore solution, CRM and Platform.

However, the larger solutions will mainly be bought… so not much of new implementation of main applications… but a lot of integration.

We are in the early stages so what we will do now is to create a core team and for that we need an IT BA.

Competences:
BA on projects with different topics like:
Call center solution, Telephony system, Chat integration, Chatbot, Knowledge center combined with AI and Data Science.

Start: ASAP
Varighed: 11 months
Arbejdssted: Copenhagen
Krav: Min. fem års professionel IT-erhvervserfaring.
Job type: Freelance

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