#10289 | 2018-01-04 Copenhagen, Denmark

IT Project Manager with Agile experience and finance

It is beneficial if the PM has been involved in Call center, Customer service, Chat, Knowledge base projects.

We are starting up a new cross functional project “Customer Engagement Hub” to streamline how we handle customer service and sales. We want to optimize how we communicate with our customers.

Hence a new Call center solution, Telephony system, Chat integration, Chatbot, Knowledge center combined with AI and Data Science so we can monitor and make sure we automate this as much as possible.

There is also a lot of integrations with our Sitecore solution, CRM and Platform. However, the larger solutions will mainly be bought… so not much of new implementation of main applications… but a lot of integration.

We are in the early stages so what we will do now is to create a core team with a business PM, business BA, IT PM and IT Solution Architect to start the Architecture work and vendor selection.

Danish speaking Project Manager needed.

Start: ASAP
Varighed: End of year + option
Arbejdssted: Copenhagen
Krav: Min. fem års professionel IT-erhvervserfaring.
Job type: Freelance

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