#10288 | 2018-01-04 Copenhagen area, Denmark

Solution Architect, Integration to Microsoft platform

We are looking for an experienced Solution Architect for one of our financial clients.

Our client is launching a new cross functional project “Customer Engagement Hub” - to streamline how they handle customer service and sales.

The client will therefore implement a new call center solution, telephone system, chat integration, chatbot, knowledge center combined with AI and Data Science so they can monitor and ensure that they automate this as much as possible.

There are also a lot of integrations with the current Sitecore solution, CRM and Platform.

The project is in an early stage, so the client is creating a core team with a Business PM, Business BA, IT PM and IT Solution Architect to start the Architecture work and vendor selection.

The Solution Architect must have focus on Integration of Call center solutions with CRM, Chat, Chatbots and have experience from similar types of solutions.

Start: ASAP
Duration: 3-5 month + opt
Work location: Copenhagen area
Requirements: Min. 5 years of professional IT experience.
Job type: Freelance

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